People who use the mobile wallet platform GCash have filed a complaint with the PNP Anti-Cybercrime Group because more than 30 of their accounts were emptied of money by unauthorized individuals.
According to 24 Oras, the transactions happened without the complainants’ permission or knowledge. They reported that they did not receive the one-time passwords (OTP), which are typically utilized to authorize money transfers and other transactions.
A spokesperson for the PNP-ACG, Michelle Sabino, said they could only go after the bad guys if Mynt, which runs GCash and is a subsidiary of Globe, helped with the investigation. She also said that the company would be the one to tell the complainants what was going on since the company has its anti-fraud department and can see the “ins and outs” of unauthorized transactions.
In response to what happened, GCash said it is now working with the police to find the people who pulled the scam. The company instructs its users to use Double Safe as a means to secure their accounts, which necessitates facial recognition for this type of two-factor authentication.
GCash users are also advised to be cautious of scammers and avoid disclosing their account PINs or One-Time Passwords (OTPs) to anyone.
