One of Facebook Messenger’s best features is its active status. It lets you interact with them by displaying your active friends and family members on the network. Yet when Messenger doesn’t display the active state at the top, it can cause confusion. Here are some of our tips on how you can fix that.
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Activating your Status via the App and Browser
Did you change your Facebook account’s active status to inactive? You can disable the active status if you don’t want other people to know what status you are in. Facebook stops displaying your friends’ active status when you disable your account’s online status. Here is how to do it.
Step 1: Launch the Messenger app, tap the options menu at the top-left corner, and select the Settings icon.
Step 2: Select Active Status.
Step 3: Turn on the toggle next to the ‘Show when you are active’ option.
As for browser users, here is how you can do it.
Step 1: Visit Messenger on the web and sign in using your Facebook account details.
Step 2: Select your account picture at the bottom-left corner.
Step 3: Open Preferences.
Step 4: Select Active Status and enable the same.
Restart your Messenger App
Are you trying to find out if a friend or member of your family is still using Facebook Messenger? Here, there are two possible outcomes. The user isn’t actively utilizing Facebook Messenger, to start. Second, to keep prying eyes away, the person might also have removed the active status on their Facebook account.
Enabling Mobile data access and clearing Messenger Cache
The app won’t display an active state if you have Messenger’s mobile data access disabled. You can allow Messenger access to your mobile data or join a Wi-Fi network. another main cause of the service’s inactive status may be a corrupt Messenger cache. You should try again after clearing the Messenger cache on Android and the browser.
Check if Facebook’s server is up and running
When the app servers are down, Facebook Messenger doesn’t display a state of being active. You are then unable to send or receive messages. Messager calls won’t function either. To verify the issue, go to downdetector and search for Facebook. Wait for Facebook to address the server-side issues.
Update Facebook Messenger
Last but not the least, always remember to update your application. Outdated apps just like Facebook messenger usually encounter tons of bugs. So make sure to install the latest version of Messenger through the App Store and Google Play Store.
