GCash is testing a new AI assistant called Gabby.
The pilot version allows selected users to interact with Gabby using natural language instead of navigating through multiple sections of the app.
One of its initial features is buying mobile load through a conversation.
The assistant can also review their previous transactions and suggest relevant load offers. Once the user selects an option, the request is directed to the GCash cashier for payment. Users must confirm the transaction before it is completed.
GCash plans to explore additional uses for Gabby, including food ordering, travel planning, and personalized financial management.
How to access GCash Gabby AI?
Selected pilot users can find Gabby under the “Explore the App” section on the GCash homepage.
Type a question or request directly or tap the Buy Load option and follow the instructions.