YouTube apologized for the issues that LGBTQ community has been dealing with the policies of ads and monetization in recent months.
There have been problems with content restrictions, anti-LGBT advertisements, and demonetization and stripped ads. The community is thinking that such words like “trans” and “transgender” on their title were the reason it got demonetized.
According to YouTube, its title, and language is not the reason why it got demonetized. However, the company uses a machine-trained content classifier to detect which videos violated its policies, and it was not that accurate saying that “system get it wrong” which is the reason why creators that have been affected by this are encouraged to make an appeal
Through Twitter, YouTube expressed that ‘they want the LGBTQ community feels safe, welcome, equal, and supported on YouTube.
But we’ve also had issues where we let the LGBTQ community down–inappropriate ads and concerns about how we’re enforcing our monetization policy. We're sorry and we want to do better. 2/4
— YouTube (@YouTube) June 30, 2018
https://platform.twitter.com/widgets.js
We’ve taken action on the ads that violate our policies, and we are tightening our enforcement. And when we hear concerns about how we’re implementing our monetization policy, we take them seriously and make improvements if needed. 3/4
— YouTube (@YouTube) June 30, 2018
https://platform.twitter.com/widgets.js
It's critical to us that the LGBTQ community feels safe, welcome, equal, and supported on YouTube. Your work is incredibly powerful and we are committed to working with you to get this right.4/4
— YouTube (@YouTube) June 30, 2018
https://platform.twitter.com/widgets.js
Despite this reassurance from YouTube, most of the feedback it got from Twitter users are negative saying they are doubtful of their actions in solving the problem they’ve been facing.
https://twitter.com/KdinJenzen/status/1013440849001287681
One of those complaints is from @KdinJenzen saying that YouTube does not outline its specific measures on solving the problem and its improvements with the policies.
It looks like its apology did not satisfy some YouTubers that they need to provide more statements to give it’s content creators especially the LGBTQ community an assurance that they are taking serious actions on such issues.
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